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FAQ

How to change my password?

Being loggedin, click “My Page” button in the navigation bar, then “My Page” is shown.
Then, select “My Account” tab.
You can edit your password here.

How to create a new ID?

There are two ways to create a new ID.

a) Using your external account (recommended)
You can create your ID on this site using your google, Yahoo!, facebook, Myspace account.
Using these external account (open ID,) you don't need to create another ID exclusively for traveler's kyoto.
It's easier to manage your password, and easier to login.

Click “Sign Up” link on top of the page, then “Sign Up” page is shown.
Then, select & click the icon which you use your external account.

When you click the icon, each external service asks you weather you certify "traveler's kyoto" or not.
Then, if you certify it, resume to "Sign Up" page on "traveler's kyoto."
Once you enter the required information, click the button to complete the sign up process.

b) Create a new ID for traveler's kyoto

Click “Sign Up” link on top of the page, then “Sign Up” page is shown.
Enter the required information on the form, then click "Sign Up" button below.
After that, another form is shown.
Enter the information and click the button to complete the sign up process.
(This is optional, you can skip entering information.)

Why can’t I Login?

ID and/or password you entered maybe wrong.
Please check the correct ID & password and try again.

If you forgot your ID or password, you can receive them again through email.
Click "Login" link on top of the page, then "Login" page is shown.
Enter the email address you registered on bottom of the page, then click "Submit" button.
Soon you will receive the related email.

How can I change the email address associated with my ID?

Being loggedin, click “My Page” button in the navigation bar, then “My Page” is shown.
Then, select “My Account” tab.
You can edit your email here.

How do I edit or delete my comment?

Being loggedin, click “My Page” button in the navigation bar, then “My Page” is shown.
Then, select “Comment you leave” tab.
You can edit or delete your comment.

How do I edit or delete my photo?

Being loggedin, click “My Page” button in the navigation bar, then “My Page” is shown.
Then, select “Photo you upload” tab.
You can edit or delete your photo.